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What Do I Do Now? > Privacy Policy

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

 

If you are not an existing customer, and you make an enquiry either through this website or in some other way, we may collect the following information to provide you with the service you have requested:

 

• your name and business name

• address

• phone number

• email address

 

If you are an existing customer, we may, in addition, collect the following information to provide you with the service you have requested:

 

• a username and password to access your account

• credit/debit card details (if necessary)

 

We will not e-mail you in the future unless you have given us your consent.

 

We will give you the chance to refuse any marketing email from us.

 

We do not give your information to any third party under any circumstances.

 

We will never collect sensitive information about you or your business without your explicit consent. If you are a user of our software, you may consent to us having access to sensitive data relating to your customers and jobs. This would happen only for the purposes of installation, training and technical support, including where such activities may be undertaken by a contractor, and only in accordance with the End User License Agreement. When having access to such data is no longer required, or upon your request at any time, all such data is destroyed.

 

If you are a user of our software, we may collect “metadata” relating to your use of our software. This metadata is generic statistical information about the kinds of features our customers are using, which we may analyse to help us improve your user experience. No information about you or your customers is collected with this metadata.

 

You can check the information that we hold about you by emailing or phoning us. If you find any inaccuracies we will delete or correct it promptly.

 

The personal or professional information which we hold will be held securely in accordance with our internal security policy and the law. Typically this would in an encrypted state and/or in a safe.

 

We may use technology to track the patterns of behaviour of visitors to our website. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

If you have any questions/comments about privacy, you should contact us.

 

Download our Privacy Policy